Salesforce Managed Service
Let our certified Salesforce experts run, maintain, and continuously evolve your Salesforce platform — so your internal team can focus on strategy, not tickets. Flexible retainer models that scale with your needs.
99.9%
Platform Uptime
4hr
Response SLA
40%
Cost vs. In-House
24/7
Monitoring
A Complete Salesforce Operations Partner
Proactive Administration
Day-to-day Salesforce administration including user management, profiles, permissions, workflows, reports, and dashboards — handled for you.
Platform Health Monitoring
Continuous monitoring of system performance, API limits, storage usage, and security health with proactive alerts and remediation.
Enhancement & Development
Monthly development hours to build new features, automation, and integrations as your business needs evolve — on a predictable retainer.
Release Management
Manage Salesforce's three annual releases — testing, sandbox validation, and controlled production deployment of new features and updates.
Reporting & Insights
Monthly health reports, utilization metrics, adoption dashboards, and strategic roadmap reviews to demonstrate and maximize platform value.
Dedicated Support Team
A named team of Salesforce consultants, developers, and architects familiar with your org — no re-explaining your setup on every call.
Key Benefits
- Access a full team of Salesforce experts for less than the cost of one full-time admin
- Guaranteed response SLAs so critical issues are never left unresolved overnight
- Continuous platform improvement through monthly enhancement hours included in your retainer
- Proactive governance and best practices adherence — not just break-fix support
- Business continuity: no single point of failure when your internal champion leaves
- Flexible capacity: scale hours up or down based on project demands
- Strategic quarterly roadmap sessions to align Salesforce with your evolving business goals
Our Process
Onboarding & Org Assessment
A thorough audit of your Salesforce environment to understand technical debt, customizations, integrations, and current admin workload.
Transition & Knowledge Transfer
Smooth handover from your current team or vendor — documentation, runbooks, and a structured transition plan with zero disruption.
Service Delivery Setup
Establish ticketing workflows, communication channels, escalation paths, and SLA tracking dashboards for full transparency.
Steady State Operations
Ongoing administration, monitoring, release management, and monthly enhancement delivery according to your prioritized backlog.
Monthly Reviews
Regular stakeholder reviews covering completed work, platform health metrics, upcoming Salesforce releases, and roadmap prioritization.
Continuous Improvement
Quarterly strategic sessions to assess business changes, adjust priorities, and ensure your Salesforce investment is driving maximum ROI.